At Troop Pharmacy, we strive to provide quality products and services to our customers. We value your satisfaction and make every effort to ensure that you receive the best possible experience. However, please note that we have a strict no-refund policy. By using our services and making a purchase through TroopPharm.com, you acknowledge and agree to the terms of this Refund Policy.
Non-Refundable Products and Services
All products and services offered on TroopPharm.com are non-refundable. This includes, but is not limited to, medications, healthcare products, supplements, and any other items available for purchase through our website.
Once an order is placed and payment is processed, it cannot be canceled or refunded. It is your responsibility to carefully review your order before making a purchase. Please ensure that the items in your cart are correct before proceeding to checkout.
Damaged or Defective Products
If you receive a product that is damaged or defective, please contact our customer support team within a days of receiving the item. We will work with you to resolve the issue promptly. This may include providing a replacement for the damaged or defective product, subject to availability.
In the event that you receive an incorrect order, please contact our customer support team within a days of receiving the shipment. We will investigate the issue and, if confirmed, take the necessary steps to resolve it. This may involve sending the correct product or arranging for a return and refund, at our discretion.
Refunds for Cancelled Orders or Discontinued Products
If we are unable to fulfill your order due to unforeseen circumstances, such as a discontinued product or stock unavailability, we will promptly notify you. In such cases, we may offer alternatives or provide a full refund for the unavailable item(s).
Change of Mind
We do not provide refunds for change of mind or if you are dissatisfied with a product or service after purchase. We encourage you to carefully consider your purchase decisions before completing your order.
Contacting Customer Support
If you have any questions or concerns about this Refund Policy or need assistance with a damaged, defective, or incorrect order, please contact our customer support team. We will be happy to address your concerns and provide any necessary support.
Effective Date: June 1, 2023