Thank you for choosing Troop Pharmacy for your healthcare product needs. This Shipping Policy outlines the details and procedures regarding the shipping and delivery of your orders placed through TroopPharm.com. By using our services and making a purchase, you acknowledge and agree to the terms of this Shipping Policy.
Order Processing Time
1.1 Processing Time: Once you place an order, our team will begin processing it as soon as possible. Order processing typically takes 1- 2 business days, excluding weekends and public holidays. During peak seasons or promotional periods, processing times may be longer. We appreciate your patience and understanding.
1.2 Order Verification: In some cases, we may need to verify certain information or contact you to confirm details regarding your order. This verification process is in place to protect against fraudulent transactions and ensure the accuracy and security of your purchase.
Shipping Methods and Delivery
2.1 Shipping Methods: We offer various shipping methods for your convenience, including but not limited to standard shipping, express shipping, and local pickup options. The available shipping methods may vary based on your location and the nature of the products being shipped. The shipping options and costs will be displayed during the checkout process.
2.2 Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We will not be responsible for any delays or delivery issues resulting from incorrect or incomplete addresses. If you need to make changes to your shipping address after placing an order, please contact our customer support team as soon as possible.
2.3 Delivery Timeframe: The delivery timeframe for your order will depend on the shipping method chosen, the destination address, and other factors beyond our control. We make every effort to provide accurate delivery estimates, but please note that they are not guaranteed. Delays may occur due to unforeseen circumstances, such as weather conditions or customs procedures.
2.4 Tracking Information: Once your order is shipped, we will provide you with tracking information, if available, to track the status and progress of your shipment. You can use this information to monitor the estimated delivery date and make necessary arrangements to receive the package.
2.5 International Shipping: For international orders, please be aware that additional customs duties, taxes, or fees may apply. These charges are the responsibility of the recipient and may vary depending on the destination country’s regulations. We recommend contacting your local customs office for more information about potential fees and restrictions.
Order Tracking and Support
3.1 Tracking Your Order: You can track the status of your order by using the tracking information provided. If you have any questions or concerns about the delivery of your order, please contact our customer support team. We will assist you in tracking your package and addressing any issues that may arise.
3.2 Support and Assistance: If you encounter any problems or have any questions regarding your order, shipping, or delivery, please reach out to our customer support team. We are here to assist you and ensure that your shopping experience with Troop Pharmacy is as smooth and satisfactory as possible.
Changes to the Shipping Policy
We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes to the policy will be effective upon posting on our website. It is recommended to review the policy periodically to stay informed of any updates.
Effective Date: June 1, 2023